Public review’s review platform allows you to engage with consumers, collect feedback and gather insights – giving you the tools to drive better consumer experiences. Our mission is to be a universal symbol of trust and our platform is built on openness and collaboration among our businesses and consumers. That’s why before using our services we ask that you read these terms of use and sale for businesses (which we will simply refer to as the “terms” going forward) so that you understand what we expect from you – and also what you can expect from us.

Whether you want to use Public review for free or use our paid services, you’ll need to accept these terms so that it’s clear what your and our legal rights and obligations are. Your access and use of our services is, at all times, conditional on you agreeing to these terms. So, if at any time you do not agree, or cannot comply, with these terms, you must not access or use any of our services. To be clear, your use of our platform and/or services in any way, including via our free services or any trial, will be governed by these terms.

You agree to these terms by doing one or more of the following: (a) clicking a box or button confirming that you agree to these terms (or a similar confirmation); (b) signing or accepting a quote, order form or similar document which refers to these terms; (c) paying or accepting an invoice for a subscription to our paid services; or (d) claiming a business profile page or accessing or using any of our services.

If you have questions about Public review, check out our Support Center. And if you still can’t find the answer you are looking for, you can reach out to us at [email protected].

Just so you know, words or expressions defined in “quotation marks” have the same meanings each time they are used in these terms.

 

1. Review Promotion Service Overview: By submitting a request to promote positive reviews through Public Review’s platform, you acknowledge and agree to the terms and conditions outlined herein. The review promotion service aims to assist businesses in enhancing their online reputation by increasing the visibility and quantity of positive reviews.

2. Review Goals: You understand and acknowledge that Public Review will make best efforts to promote positive reviews in accordance with the goals specified in your request form. While Public Review will strive to achieve the desired outcomes, including but not limited to increasing the number of positive reviews and improving overall ratings, it does not guarantee any specific results.

3. Target Audience: Public Review will target reviewers based on the preferences specified in your request form, including but not limited to geographical location, age range, and gender. While Public Review will endeavor to reach the specified audience, it cannot guarantee the availability or response of reviewers in the target demographic.

4. Review Timing: You agree that Public Review will schedule review requests based on the timing preferences specified in your request form. While Public Review will make reasonable efforts to adhere to the specified timing, it cannot guarantee the exact timing of reviews or the response rate of reviewers.

5. Duration of Campaign: The duration of the review promotion campaign will be as specified in your request form. Public Review will make best efforts to complete the campaign within the specified timeframe but reserves the right to extend or shorten the duration as necessary to optimize results.

6. Compliance with Platform Policies: You agree to comply with all policies and guidelines of Public Review’s platform, including but not limited to guidelines for acceptable content and prohibited activities. Public Review reserves the right to reject or remove any reviews that violate these policies, and you acknowledge that such actions may impact the effectiveness of the review promotion campaign.

7. Feedback and Communication: You agree to provide timely feedback and communication to Public Review regarding the progress and effectiveness of the review promotion campaign. Public Review may request additional information or clarification as needed to optimize the campaign and achieve the desired outcomes.

8. Modification and Termination: Public Review reserves the right to modify or terminate the review promotion campaign at any time, with or without notice, for any reason. In such cases, Public Review will make reasonable efforts to fulfill any existing commitments and provide alternative solutions where possible.

9. Liability: You understand and agree that Public Review shall not be liable for any damages, losses, or expenses incurred as a result of the review promotion campaign, including but not limited to loss of business, reputation, or data. Public Review’s liability shall be limited to the extent permitted by applicable law.

10. Indemnification: You agree to indemnify and hold harmless Public Review and its affiliates, officers, directors, employees, and agents from any claims, damages, or losses arising out of or related to your use of the review promotion service, including but not limited to any third-party claims of defamation, infringement, or violation of rights.

11. Governing Law and Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

12. Entire Agreement: These terms and conditions constitute the entire agreement between you and Public Review with respect to the review promotion service and supersede all prior and contemporaneous agreements and understandings, whether oral or written.

13. Severability: If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

By submitting a request to promote positive reviews through Public Review’s platform, you acknowledge that you have read, understood, and agreed to these terms and conditions.

 

We explain below how to access and use our services and subscribe to our paid services.

1. You and Public review: When we say “you” or “your”, we mean the entity or business that you represent. When we say “Public review”, “we”, “our” or “us”, we mean the Public review entity that you contract with as stated in the Our contracting entities and governing law section of these terms. When we say “affiliate” we mean, with regard to a party, an entity or firm, controlling, controlled by, or under common control, whether directly or indirectly, with that party.

2. Our platform: when we say our “platform” we mean our review platform hosted at Public review .com, any sub-domain, sub-directory, similar website or app. Our platform is operated by Public review Inc. in the USA, Canada or Mexico. In all other countries, our platform is operated by Public review A/S.

3. Our services: Our “services” consist of the Public review business account, the review services, and any other services that we provide now or in the future, as may be described in any quote, order form, invoice or other commercial documents or communications that we provide to you or your partner if applicable (see the Partner section for more information), or on our platform (“commercial materials”). The following points apply to our services:

• We can’t guarantee that our services and platform will be compatible with your browser, network, or computer set-up.

• Our services don’t include any third-party products (please see the Third-party products sections below for more information).

4. Business profile page: If you want access to our services, then you or someone on your behalf needs to claim a business profile page on our platform (sometimes also called a company profile page).

5. Free plan: By claiming a business profile page, you will be given access to a business account, through which you can use all of the services provided in our free plan. You may use these services unless and until your business account is deleted by you or access to it is terminated by us.

6. Subscriptions: If you subscribe to one or more services that are not included in our free plan (a “subscription”), then you will also be able to access these services through your business account. The following points will also apply to you:

• Subscription period: Most subscriptions run for 12 months, but the specific duration of your subscription (“subscription period”) will be listed in the commercial materials that are issued or presented to you when you agree to purchase that subscription.

• Subscription renewals: At the end of each subscription period, your subscription will automatically renew for a further subscription period unless we have agreed something different with you or your partner (if applicable) in your quote, order form or similar document, or you or we terminate your subscription – see the Termination and suspension section. If your subscription is not renewed, you will still have access to the services provided in our free plan.

• Subscription renewal pricing: To the extent permitted by law and subject to the remainder of these terms, at the end of your then current subscription period we may (without informing you) increase the total price of your subscription by up to 5%, unless: (a) either you or we terminate your subscription in accordance with these terms; or (b) we inform you of a different price increase at least 45 days before your next renewal date. If we increase your price in accordance with this Subscription renewal pricing section, then your increased price will take effect on your next renewal date.

6A. Partners: You may also access our services and purchase a subscription through a Public review partner. When we say “partner” we mean an independent third-party authorized by Public review to resell or distribute our services through our various partner programmes. You acknowledge that our partners are completely independent of us, and that these businesses have no authority to enter into any contract, grant any right or provide any promise, guarantee or commitment on our behalf. Because you are using our services you will still need to agree to these terms, however, any terms and conditions governing transactions and/or arrangements solely between you and your partner (such as any professional services provided to you by your partner or any third-party products sold to you by your partner) shall not form part of these terms. Your partner may also administrate the renewal of your subscription in which case you should contact your partner if you have any questions in relation to your renewal. In the event that you fail to pay your partner for your subscription when due (or if your partner fails to pay us for your subscription) then we may suspend, or even end, your access to our services – see the Termination and suspension section.

7. Domains: You promise that you (or one of your affiliates) own or have an exclusive right to operate the domain(s) that you use our systems and services for. If one of your affiliates owns or has an exclusive right to operate a domain that you use our systems and services for, you promise that you have the authority to accept these terms in respect of such domain.

8. Sending invitations to your consumers using our platform: If you use our review invitation service, you will be treated as the sender of each invitation sent – not us. So, it is your responsibility alone to make sure that the invitations that you send (or that we send on your behalf) using our services meet all applicable legal and regulatory requirements, and comply with the guidelines.

In particular, you confirm that the content of each invitation will comply with all applicable legal and regulatory requirements, and that you will have all the rights, permissions and consents required for your invitations to be sent in compliance with applicable privacy laws (as defined in the Privacy laws section of these terms). For example, in some countries, review invitation emails are viewed as unsolicited marketing communications that require prior consent from your customers. This means that you may be required to obtain consent from your customers depending on national legislation and you therefore agree not to use our review invitation service to issue invites without obtaining the required consents.

9. Sending invitations to your consumers outside of our platform: Where you display or send review invitations outside of our platform (for example, where you create and send review invitation links yourself or direct consumers to create reviews on your business profile page), you agree that you are accessing and using our services. It is your responsibility alone to make sure that the invitations that you send meet all applicable legal and regulatory requirements, and comply with the guidelines.

10. Business account: You take responsibility for fully controlling who administrates and can access your business account, how it is managed and how you use our services. For example:

• You control access to your business account. You decide who is allowed to use and access the services available through your business account (“authorised users”) and what kind of access each of those authorised users has. You can change or stop that access at any time.

• You’re responsible for all your authorised users’ activity, their use of our services, and their compliance with these terms and our guidelines.

• You promise that you’ll keep your information (including a current email address) up to date.

• You’re responsible for providing true, accurate and complete information.

• You’re also responsible for protecting your username and password from getting stolen or misused.

• You have the right to let your affiliates access and use our services under these terms, however, if you do so you are responsible for ensuring that your affiliates comply with these terms and our guidelines, and you are liable for their actions and omissions as if they were your own.

11. User roles and access: You should make sure to understand the permissions you’re granting to your authorised users. Each authorised user that you add to your business account is subject to these terms and our guidelines. You’re liable for each of your authorised user’s acts and omissions. It is up to you to ensure that each of your authorised users is fully aware of their obligations and restrictions under these terms and our guidelines. If you’d like to read more about user roles and levels of access, check out the information on our Support Center.

12. Your key responsibilities: You must only use our services for the domains whose business profile pages have been claimed by you or on your behalf (“claimed domains”) and in accordance with your applicable subscription, if any. You agree to use our services only for lawful business purposes and in line with these terms and our guidelines.

13. Guidelines: When accessing or using our services, you agree to respect and follow our guidelines, policies and any other guidance referred to in these terms) (“guidelines”). Please read them and make sure you understand what you should and shouldn’t do. These guidelines are very important because they outline, among other things, how you should (and shouldn’t) use our services. Much of it will be common sense and is designed to ensure we keep our platform a fair and trusted place for online reviews. We can update and make changes to the guidelines from time to time. Any changes to the guidelines will immediately apply to you without any further positive acceptance, confirmation or action by you.

14. What we each own: We, or our licensors, own everything we’ve put into our services except content owned by others, like the reviews on our platform which are owned by the reviewers who created them and any data you provide us when sending invitations to your consumers. Our, or our licensors’, ownership includes rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, registered and unregistered trademarks, designs, code, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us. This means you are not allowed to use our logos, graphics, and trademarks (“our brand marks”) or any other content on our platform like TrustScores and reviews unless we specifically say you are authorised to use them.

You own your logo, brand name, trademarks and other intellectual property (“customer IP”). You grant us, and our affiliates, a right to use your customer IP for the purposes of providing, administering and ensuring the proper operation of the services, the platform and related systems, and to perform our rights and obligations under these terms.

15. User generated content: Any review, reply to a review, image or other content created by or originating from you, any consumer or other user of our services is what we call “user generated content”. Where user generated content is created by or originates from you, you allow us to use it and make it available forever without restriction or payment to you – and you also promise that you have the right to allow us to do that. Unless user generated content is removed by us for violating our guidelines, or removed by its author, all user generated content will remain publicly displayed on our services, our platform and any third-party services and networks (like Google) even after your subscription has ended or you delete your business account.

16. Feedback: We appreciate any feedback from you about our services and may use it forever without restriction or payment to you. To be clear, this means that if you provide any written content or feedback to us, we can use, quote and/or refer to that content or feedback at our discretion.

18. Problems and support: If you have a problem, we have support articles available through our Support Center that should help you with most situations. If you’ve tried our Support Center and still need help, you can find more information about online support for our services from our support team by contacting them at [email protected]. Depending on the services you subscribe to, you may also have access to the Customer Success team who can provide additional information.

19. Impartiality: We love businesses using us to share, hear, and learn from their consumers through our role as an online intermediary. Your use of our services and our brand marks is not an approval, endorsement or recommendation by us of either you or your products or services. So you must not market yourself or give public declarations to that effect. Nothing in these terms is to be interpreted as constituting a partnership, joint venture, employment or agency relationship between you and us.

20. Display of names, logos, and reviews:

• It is necessary for us to be able to identify the businesses that are reviewed on Public review. Therefore, in a similar way to a directory or a phonebook, you give us the right to display your business name and logo on our platform in order to identify the services or products your business provides. We provide you with control over your business profile page, which means that you are able to modify your name and logo at your discretion.

• Furthermore, when you create a business account and use our services you allow us to use your name, logo and examples and visuals of how you are using Public review in the public domain (for example, on your website and in your ads) in corporate, promotional and marketing material and content in the normal course of business.

Any other use or display of our brand marks or content on Public review, including in offline or online advertising, is only permitted in accordance with our guidelines. We reserve the right to revoke your use of our brand marks at any time if we find your use to be in violation of our guidelines.

21. Don’ts: While we can’t cover everything here, here are some important examples of things you must never do:

• Undermine the security or integrity of our platform.

• Use our platform or services in any way that might impair functionality or interfere with other people’s use.

• Access our platform or services without permission.

• Introduce or upload anything to our platform or services that includes a virus or other malicious code.

• Write, submit or procure fake reviews.

• Do anything that may be misleading, offensive, violates any law, infringes on the rights of others or does not comply with our guidelines.

• Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our platform or services.

• Resell, transfer, licence, lease or provide our services in any way not expressly permitted through our services.

• Repackage, resell, or sublicense any data accessed through our platform or services.

• Commit fraud or other illegal acts through our platform or services.

• Act in a manner that is abusive or disrespectful to a Public review employee, partner, user, or other Public review customer. We will not tolerate any abuse or bullying of our Public review employees in any situation and that includes interaction with our support teams.

• Remove any Public review brand content or proprietary notices or labels from the platform or the commercial materials.

• Use the platform, our services or the commercial materials for the purposes of providing any service or functionality which competes with the platform.

To help make your experience of our services even more powerful, our ecosystem includes integrations to products and services made available by other businesses (for example, e-commerce platforms).

22. Other services: To help you maximise the potential of our services we understand you may want to use data, products and services of other businesses (which we call “third-party products”) and connect them with our platform and services. We, or your partner (if applicable), may help streamline that process for you by making available integrations to third-party products, such as third-party e-commerce platform providers or independent software vendors, for you to use. These companies may have additional terms and conditions that apply to you and those terms and conditions shall cover your use of the third-party products, not these terms. Any third-party providing a third-party product is a “third-party provider” and is independent of us, so be aware that a third-party provider may also charge you fees in addition to what you pay us. Please remember that we’re not under any obligation to support third-party products and we don’t guarantee the initial, or continuing, interoperability of the platform or our services with any third-party product.

23. Third-party terms and descriptions: Third-party products are subject to terms and conditions and privacy notices set by their providers. It is your responsibility to review, and ensure you are happy with, any terms and conditions and privacy notices set by third-party providers. These likely include how the third-party providers will use the data that you make available to them. The descriptions of third-party products that we publish, and any associated links, have been provided to us by the third-party providers. While we make reasonable efforts to check the accuracy of those descriptions, the third-party providers are solely responsible for them. We don’t endorse or assume any responsibility for third-party products, regardless of whether they are described as “authorised”, “certified”, “recommended” or the like, and we are not liable to you in respect of them. You access and use third-party products and websites at your own risk. You agree to resolve any disagreement between you and a third-party provider regarding a third-party product with that third-party provider directly and not Public review.

Unless you’re using our free plan or on a free trial, you’ll need to pay to access and use our services. The price and any other terms that are specific to you are explained when you agree to purchase our services.

24. Trials: You may be offered a trial of some of our services for a limited or short-term period as set out in the relevant commercial materials provided at the time. We can withdraw or modify your access to those services at our discretion without prior notice and with no liability. After the trial period, your access to those services may be removed in accordance with any terms or restrictions you are notified of at the time. If you want to continue using those services after the trial, you’ll need a subscription.

25. Public review subscriptions: We offer our business users access to our free plan which allows the use of a wide range of Public review services. But to access some of our services, we require you to pay for one of the many subscriptions we offer. In most cases you will need to pay us directly but if you’ve purchased a subscription through a partner, you will (unless we tell you otherwise) need to pay your partner for your subscription. The subscription pricing may vary by region. The price and any other terms that are specific to your subscription are set out in the commercial materials that you accept when you agree to purchase that subscription. If you and us have agreed to make changes to the scope of your subscription during the subscription period (for example, adding another domain or additional services), we may ask you to sign or accept updated commercial materials and in such a case, we reserve the right to increase the price accordingly.

26. Standard rates and discounts: We may update or amend the standard list prices for our services from time to time. Any price discounts, promotions, offers or special terms listed on a quote, order form or similar only apply for the subscription period specified on it, and we aren’t obliged to continue offering that price discount, promotion, offer or special term for any subsequent subscription periods.

27. No refunds or credit: Unless we’ve specifically stated elsewhere in these terms, we will not owe you any refund or credit if you or we terminate your subscription in accordance with these terms.

28. Taxes for your use of our services: Our prices are stated exclusive of taxes. You’re responsible for paying all other external fees and taxes associated with your use of our services wherever levied, including value added tax, sales tax or other similar charges if they apply.

29. Importance of timely payments: In order to continue accessing the services included in your subscription, you need to make timely payments based on the price of the subscription you selected. Unless your subscription order details say something else or unless you have purchased your subscription through a partner and we have agreed that you should pay your partner for your subscription, the fees for each subscription period are owed to us upfront – and if we have issued an invoice to you, you must pay that within the number of days set out in the invoice. To avoid delayed or missed payments, please make sure we or your partner (if applicable) have accurate payment information. If we or your partner (if applicable) don’t receive timely payments from you for your subscription, or if we don’t receive timely payments from your partner for your subscription, then we may suspend, or even end, your access to our services – see the Termination and suspension section. In cases of late payment for any unpaid amounts, we reserve the right to charge you interest on outstanding amounts, you will also be responsible for any costs reasonably incurred by us in collecting such amounts, including collection costs and legal fees.

We may receive and process personal data relating to your consumers and your authorised users, which we cover below. Please also read our Data Processing Agreement, HIPAA Business Associate Addendum and the U.S. Privacy Laws Supplement which are an important part of these terms, and privacy policy – all of which provide more detail of how we handle personal data.

30. Privacy laws: You and us each agree to comply with all applicable data protection and privacy laws and regulations (“applicable privacy laws”).

•  

32. Other personal data: Personal data we collect about your authorised users or other people who represent you (including your employees) in connection with creating and administering your business account, providing customer services to you, or signing-up for our services and using them, will be handled by us in accordance with our privacy policy.

Security is something we take seriously and you should too! You can read all about our practices in our Support Center. We do what we can to keep your data secure but we need your cooperation to protect our services and your data.

33. Playing your part to keep your data secure: You have an important part to play by keeping your login details secure, not letting any other person use them, and by making sure you have strong security on your own systems. If you realise there’s been any unauthorised use of your password or any breach of security to your account or email address linked to your account, you need to let us know immediately. You also agree not to use free-form fields in any of Public review’s systems or services to store personal data, (unless it’s a field explicitly asking for personal data – like a first name or last name).

We take reasonable precautions to protect your confidential information and expect that you’ll do the same for ours.

34. Keeping it confidential: While using our services, you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect the other party’s confidential information from being accessed by unauthorised individuals, entities or other third-parties. You or we may share each other’s confidential information with legal, governmental or regulatory authorities if required to do so, or if required by law. We may also share your information on a similar confidential basis with our affiliates, our advisers, auditors and financiers, and any third parties carrying out due diligence on our business. Information will not be considered confidential if the recipient of the information already knew the information and it was not subject to confidential treatment, or the information is publicly available (but not as a result of a breach of this confidentiality section).

We explain below when your subscription and/or access to our services can be terminated or suspended.

If you have a subscription:

35. If you don’t want your subscription to automatically renew for any reason: If you don’t want your subscription to automatically renew at the end of a subscription period, you’ll either need to: (a) if you have purchased your subscription directly from us, tell us that by emailing support@publicreview.net at least 30 days before the end of your current subscription period; or (b) if you have purchased your subscription through a partner, you need to tell your partner in accordance with the terms and conditions you’ve agreed with them.

Even after you’ve told us or your partner (if applicable), you’ll still have access to the services included in your subscription for the remainder of the current subscription period. If you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period. Once your subscription period has ended, you will still have access to the services provided in our free plan. If you continue to use our services provided in our free plan after your subscription has ended, these terms will continue to govern your use of those free services.

36. Terminating your subscription immediately because of our material breach: You may terminate your subscription immediately if:

• we materially breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach from you;

• we materially breach any of these terms and the breach cannot be remedied; or

• our service becomes permanently unavailable as a whole, in which case you will receive a pro-rata refund of any prepaid amounts related to the period after the date of termination.

If you terminate your subscription because of our material breach, you will immediately lose access to the services included in your subscription, but you will still have access to the services provided in our free plan. You won’t get a refund or credit for anything you have already paid – but if there are any subscription fees for the remaining part of the subscription period that have not yet become payable, then you won’t need to pay us those fees.

If you are on our free plan:

37. Deleting your business account and stopping use of our services: Other than sections of these terms which survive termination (see the Survival section), these terms will immediately terminate if you stop using our services and delete your business account.

38. Keep in mind that, whether you terminate your subscription or delete your business account, these terms will still apply to anything that happened before you terminated.

If you have a subscription:

39. If we don’t want to renew your subscription for any reason: We can terminate your subscription at the end of any subscription period by giving you at least 30 days’ notice before it ends.

You’ll still have access to the services included in your subscription for the remainder of the current subscription period – and, if you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period.

40. Immediate termination by Public review: Public review may also terminate your subscription or access to your business account or all or any of our services immediately if:

• you materially breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach;

• you materially breach any of these terms and the breach cannot be remedied; for example, creating reviews on your own business profile page, procuring fake reviews, misusing the review reporting functionality in your business account, inviting consumers to create reviews in a biased way, or using our brand marks to mislead consumers;

• in our discretion we think you have breached the guidelines;

• in our discretion we think you have acted in a manner that is abusive or disrespectful to a Public review employee, partner, user, or other Public review customer, including during interaction with our support teams;

• you fail to pay the full amount of your subscription on time;

• your partner fails to pay for your subscription on time;

• you become insolvent or go into liquidation or have a receiver or manager appointed over any of your assets, you make any arrangement with your creditors, or become subject to any similar insolvency event in any jurisdiction;

• your use of our services poses a security risk to our platform; or

• in our discretion we determine that your business values or core beliefs are in conflict with ours (which we may refer to as a bad-fit business).

If you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period (except when we’ve terminated because your business values or core beliefs conflicted with ours). If you have already paid then you will not be entitled to any refund or credit, except when we’ve terminated because your business values or core beliefs conflicted with ours, in which case we’ll refund the portion of the subscription fee that you’ve prepaid for the remaining part of your subscription period less any fees and/or expenses incurred by us in relation to your subscription.

41. Suspension: We may suspend all or part of your access and use of our platform and/or services if:

• in our discretion we think that you are in breach of these terms;

• in our discretion we think you have breached the guidelines, for example, after receiving a warning you continue to misuse the review reporting functionality or amend your company profile in a way we think misleads or may deceive consumers;

• you fail to pay the full amount of your subscription on time;

• your partner fails to pay for your subscription on time; or

• in our discretion we think your use of our services poses a security risk to our platform.

You will remain responsible for all subscription fees incurred during the period of suspension and you will not be entitled to any refund or credit.

If you are on our free plan:

42. Immediate termination or suspension for any reason: We can terminate or suspend access to your business account and/or all or any of our services immediately at any time and for any reason.

For all users, whether you are on our free plan or have a subscription:

43. Whether we terminate your subscription or access to your business account, these terms will still apply to anything that happened before we terminated.

 

This section outlines how disputes may be resolved.

47. Dispute resolution: Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting us through [email protected]. If you and we are not able to resolve the issue, you and we agree to bring claims only in the jurisdiction listed in the Our contracting entities and governing law section.